NextCare Urgent Care Mesa

I was extremely impressed by NextCare Urgent Care. It was quick and easy to fill out paperwork straight from my phone and the front desk staff was very helpful in explaining payment options. We were not waiting very long to be seen as we had made an appointment online. Both the nurse and doctor were thorough in the care they provided for my young toddler who was unwell. We will definitely be going back to see them if we ever need to go to urgent care.

The front office staff was wonderful. The two ladies were efficient, kind, helpful and considerate.Corey, the PA or NP, (I apologize for not being more attentive), was wonderful. While she was unable to provide a cortisone injection, she was able to get me on an oral steroid that is working very well. She also took the time to explain a Bakers Cyst and referred me to an orthopedist.Thanks to everyone at NextCare.

Got there right as they.opened on Saturday. I had done all my paperwork online before I got there. I waited about 30 minutes only and was taken back. .The medical assistant was attentive and got things done quickly (swabbed for flu and COVID). The PA was kind and talked about what was happening in the area as far as flu to reassure me. Also very attentive. Very sympathetic. I had just had COVID month ago, now I had the flu. Scripts sent to my pharmacy. Out the door in less than 1 hour. Very pleased.

Scheduling is always easy online. However, after arriving on time for my appointment, I still had to wait another hour to be seen.The parking lot and waiting area was not clean. The physician who saw me yesterday was rude and talked to me as though I was a child being scolded. I understand you’re busy and there were a lot of patients that needed to be seen. BUT I shouldn’t be talked down to or made to feel less important because of how busy it is or because you’re in a mood. If I’m sick and need urgent care because I don’t have a PCP or a am able to get into a PCP I should be able to come to urgent care without being grilled about it. Ik it sounds like a rant, but I’ve only had 1 other bad experience with NextCare many years ago and this one was just as bad if not worse.I will not go this location on Power again. 10 out 10 WILL NOT recommend.

Having an appointment helped with the wait time. Didnt wait too long to get in. The Dr. took her time with the exam which I very much appreciated. She was thorough with the exam and explanations. She answered all my questions well. Dr was friendly. I felt well taken care of.

First the positive:Patient, caring, helpful front desk staff. This was a follow-up visit for an ear infection caused by a Bluetooth ear bud that had lodged in my right ear (diagnosed and removed December 14 by S. Hawley who was very professional and empathetic). I was treated with and had completed my prescription antibiotics; however, I was still experiencing soreness in the right ear. The services provided by NextCare Urgent Care posted online and on a big sign in the examination room include ear infections, sore throat, colds etc.The negative: Unfortunately contrary to the posted services provided at NextCare, Mickey, the PA that examined me, lectured me on using Urgent Care even though I kept reinforcing this was a follow-up appointment. I cant look into my ear myself to see if the infection is gone, hence the follow-up visit. I felt humiliated, talked down to anddisrespected. He even asked me why am I in Mesa?? I have cPTSD and my symptoms were triggered by his behaviour. Im a Canadian who needed continuing care from the initial health provider (NextCare Urgent Care) for Insurance claim process. I recommend not seeing this Mickey PA EVER!

Had a very pleasant experience. The staff is very friendly, the wait times are short if you schedule ahead of time. The doctors and all of the staff are very thorough and friendly. So Refreshing.

Nice helpful staff here, started right at the front desk. Was very busy, but only waited less than an hour, before going back. Waited a bit there, but got good results and diagnosis from the Dr. Will be coming back here, for my urgent care needs in future. Thankyou

Everyone was very kind and courteous, my 2 year old has severe dislike for medical offices, staff, Drs, scents etc. We are from out of state and if we ever need medical care for our baby we will be back here! Bailey was very kind and compassionate along with skilled and patient! Thank you Bailey! Matt was thorough, kind and knowledgeable! Wonderful experience. Yes wait was longer than scheduled but everyone is sick right now, no one wants to make us wait any longer than we have to so please be kind to the staff! We all just want to be well! Thank y’all so much

Waited an hour and a half to be taken back for a 15 minute appointment, but I was a walk in and I am from out of town. There seemed to be a lot of problems with the computer problems for people who did make appointments on their system when they came in and many people waited a long time for their papers (doctor notes, lab results and such) after their appointments. Staff was friendly though and did their best.

I had been sick with the flu and had a continuous cough that sounded like wheezing so I decided to go to Urgent Care. It took 3 tries to make an appointment online but I finally did it. We showed up a bit early and they let us know there were two emergencies that had happened early so they were a bit behind and I appreciate them letting us know. We waited about an hour before seeing a provider. Dr. Morris diagnosed me quickly with bronchitis and prescribed me some stronger meds to help me recover faster. I had been having trouble sleeping because I kept waking up to cough over and over. I appreciate Next Care and their providers and how well they cared for me. Ive been to them before and with my kids and theyve all been very helpful.

I take drugs that would really reflect my health, PAC never called me back to what I should go on or take because pharmacy could not fill because I have pills that would really make this drug more enhance and it would of been like a over dose.Not to good she should of know this. So do I continue and suffer from Covid and I can’t take anything that would help my symptoms????I went to urgent care to get help from how I felt and gave me a drug I could not take and told me no other treatment because I would go one this drug and out I went and never did she look at my chart, I called because I called Pharmacy would not fill my pills.Never called me back.1/10/25 still didn’t get a call back 1/11/25.

Needed medical care on Sunday evening & chose Next care on Power Road. I was impressed with their check in process being user friendly on the website. I completed the paperwork in no time and scheduled my appointment. When I arrived to their facility I was greeted with the ladies at the front desk with smiles & they were very friendly. The Nurse & the PA were awesome. I highly recommend this facility.

I made an appointment and there were about 4 people ahead of me and I waited about 30 minutes but considering an ER could be hours. The front desk was efficient and pleasant; the medical staff was caring and took care of my needs.

Scheduling front office nurse and Doctor were all phenomenal today with my sick child. Have never been to that location before but was very impressed they were very very quick and efficient! Thank you so much for working on Christmas and providing such great care

The ladies I worked with here were miracle workers. There was an extremely long wait, but that truly wasnt their fault, and it just is that time of year. However, once I got back into an exam room I didnt feel rushed at all, and they truly took the time to listen to me. They figured out what was wrong, and were very caring, kind, and personable the entire time. You never WANT to go to urgent care, but the ladies I worked with here, from the front desk to the nurses were all amazing. HIGHLY recommend this location.

The staff was super friendly and comforting while they gave me an exam and very helpful with the information I needed to get care with my primary and obgyn. PAC Corie and her assistant Jennifer were so kind and supportive I really appreciated them and it’s the best urgent care visit I have ever had.

If there were 6 stars I would have scored my experience accordingly.In and out including X-rays, review by the radiologist and consultation by the PA in one hour. I was treated like a person and not a number. The amazing thing about all of this is this was my first visit to the clinic.Well done!

Wait times are extremely long at this time due to various sicknesses. Be prepared. The reception staff does their best, but unfortunately they catch a lot of grief from impatient patients. So be kind! The medical staff was awesome in caring for my loved one!

I had a coughing situation going on and when my regular Dr couldnt get me in, so I called Nextcare to see how busy they were and they made an appointment within 30 mins. Staff was awesome, was examined and given prescriptions for my condition, total time in and out less than an hour. Very pleased

The NP who treated my daughter was great. The front desk girl has an attitude. I made an appointment for 1220 and wasn’t seen until 2 pm. What’s the point of making an appointment when it’s just your standard urgent care wait?

My son has been battling something for a few days and not getting any better. Had a high fever that comes and goes with a cough and mild back pain. We went to Next Care 15 minutes before closing and I felt so bad going that late but we had just returned from being out of town so we didn’t want to wait any longer. The staff was extremely nice and very friendly and seemed unaffected by our late arrival. We got in super quick and the doctor was very accommodating and kind. It was determined my son has a viral infection and he prescribed a few meds to get alleviate his symptoms until the virus leaves his body. He is now on the mend and were in and out of there in 20 minutes

Thought I was getting over a cold but the cough came back with a vengeance!  Kept me awake and miserable.  Came to a peak on Saturday.  Finally booked an appointment for Urgent Care.  I was in and out within an hour which is amazing considering the number of people waiting!  My Dr quickly assessed my issues, called in my prescriptions and I was on my way!  Thanks to the Dr and staff for taking such good care of me!Definitely recommend NextCare Urgent Care!!

Went in with a red eye that was very painful.  I waited about 15 minutes in the waiting room before being called back.  The provider was wonderful and full of knowledge.  NextCare Urgent Care is always my go to place when I can’t get into my PCP.

I had a low-grade fever, a sore throat, and apparently an onset ear infection. The weight was an hour and 30 minutes, but I was out within 30 minutes once I was called in. It was a super clean environment. Staff was super friendly. I think there was a lot of people in there that day in particular. I feel a lot better.

I came in with crutches for a leg injury. There were 3 front desk females who appeared to not be as knowledgeable when I would ask questions. They all looked at each other for responses and were not exactly welcoming! They called me up to the front multiple times, if they arranged their information & requests in a manner that prevented me from getting up each time would’ve been a more efficient gesture. I was told I would receive my medical records in a text link via log-in, however was later called to state otherwise and needed to log into the app or receive them in person. It is clear, I was misinformed. Secondly, this urgent care was not spacious and the waiting room was limited, with people who coming in sick, display illnesses etc, it draws concern for proper distance. In contrary the MA gentlemen who assisted me was appropriately interactive and with a smile. I received recent care at another urgent care with about the same timeframe of help (30-min), with a more effective appointment. I understand this is out of the scope of my standard of care, but the “up-front payment provider protocol” doesn’t correlate with the service provided (overall). Thank you and respectfully.

Staff were efficient, professional and friendly. Diagnosis was spot on- I feel better already.I am SO grateful for the knowledgeable and caring staff at this clinic. It is such a relief to know that they are available and I have the utmost faith in their knowledge and training.

Don’t use your app to “get in line” because if you do the girls up front will send you a message to come up and pay your copay and if you’re not in the office they informed me that I will be skipped in line because you’re not allowed to leave the office once you get in line even though I made the appointment from my couch at home 10 minutes beforehand so I was obviously not in the office at this time. They were both extremely rude when I tried to show them the process of how I “got in line” from the app. showed her it gives you this as an option and she disregarded it completely. In the app it says that my approx time to be seen was 8:52 and arrive 10 min early which I did do when I got here I paid my copay immediately. I am very ill and they let every single person in the lobby go before me and when I asked them if I was skipped she said no all of these people that got called before me had appointments which ok fine but it felt like she was being spiteful over something that had nothing to do with me. I wasn’t lying and they made me feel like what I did was wrong. I use this app all the time when I go to next care facilities and this is the only time the girls up front treated me like I was an idiot. If getting in line isn’t an option from the app then it should be removed from the app. Or the girls up front should be more receptive to situations outside other normal intake.

Although they couldnt do much to treat or diagnose my problems, they still did the most they could by running tests and giving me good follow-up advice with a GP. Thank you Shyon Fakhimi and the staff for being kind and helpful. My copay was cheap for my insurance, and the wait was 30 minutes less than the initial 90, so that was another reassuring part despite feeling sick. If I ever need another clinic visit, I know theyre around the corner from me.

I brought my daughter to the clinic as a walk in patient, and the front desk staff told me it would be a wait of approximately two hours, which then only turned into a 30 min visit.The staff was very helpful and super nice!! Highly recommended!!!

Able to register online for a time. No long wait. The doctors were thorough. Probably saved my life with coming down with pneumonia.

I went to Next Care with a sore throat and they did a strep test that came up negative. So, the doctor sent Walgreens a prescription for throat lozenges to help with the pain. I appreciate their expertise to effectively care for me.

Took my little one there because she was running a fever. We were seen almost immediately. The staff were all super friendly professional and warm.Thanks everyone ☺️.

They were busy but got me out in a hour and 15 min. Everyone very pleasant and the doctor took the time to talk to you. Thanks for being there. My regular doctor was so booked up they told me to go to Urgent Care.

Staff was polite and efficient; PA was thorough and I was glad I did not have Covid or the flu!

Service was great; about 30 minute delay in being seen with an appointment but received excellent treatment. Very thorough.Very friendly & competent. Highly recommend this Power Rd location.

It was easy to check in online. The front office staff is lacking in customer care experience. This was my second time in and the same unfriendly and unhelpful staff was at the front desk. The nurse and care team were efficient and friendly. Just had to deal with the ill mannerisms of the front office. They were not helpful with paperwork or information. If i didnt need this location, I would not have gone back a second time.

Dr was so fast that I really dont know what I have, except to take some RX. Had to pay for a Co-Pay when I have already satisfied my deductible for the year! Now to get $ back

Excellent service! I was able to check in one day in advance and was seen promptly upon arrival. The provider was knowldgeable and friendly. I received the care and medications to meet my needs.

I stopped in in the afternoon without an appointment to be checked for a UTI infection. I was helped right away, and given paperwork, and after Completing the forms had to wait a bit, but then was seen quickly and helped and my problem was taken care of. I had questions and they were answered. I felt very comfortable with the Health Care stuff there, and their knowledge.

I would suggest additional training for the front office receptionist in regard to state medi-cal with out of state insurance and how it relates to dependency.During my adopted granddaughters visit from CA, she became ill and Kaiser provided options and I foolishly selected Next Care.I called twice prior to the visit for clarification and explain the sensitivity to the situation. Makayla was AMAZING but when I called again, Kristen quickly informed me NextCare  does not accept Kaiser and became short tempered with me when I explained the reciprocity between Cigna and Kaiser which was confirmed by Malala.  I felt like this was carried over upon my arrival with my granddaughter and was asked by Kristen to explain the circumstance again in a room full of people. She said it was for “medical’ but I just thought about my granddaughters confidentiality.I will not be returning to any NextCare facility and will go to another Urgent Care next time

Horrendous care and treatment. Rude front desk staff who think its acceptable to cough into their hands and then touch patients insurance and I.D. cards.....while hacking up a lung. Allowing patients to smoke right next to the front door as people try to walk in. Waiting area was filthy and had trash on the floor including used tissues and masks.Do not go here for treatment. Plenty of better options with better staff.

This appointment was excellent they went right into the problem diagnosed it then moved along it was quick and painless loved it.

DO NOT GO HERE. They were rude, late, and tried to sell me some subscription if I didn’t want to pay the $330 fee JUST TO WALK IN- does not include any testing. Is this a healthcare establishment or a predatory business model? Shame on this whole place and anyone who has the audacity to think of themselves as a healthcare worker working at this place. Insane how this is even legal.

Dry attentive. Great place. I didn’t have an appointment. I had dropped a friend at another clinic. I knew I had about an hour to get back there.They checked me in, and as soon as I did my paperwork they had me in the room.They listened to me, and understood I had been there before. I knew what medication I took the last time. They looked and it was in my history.Got the prescription called in and was back to The Vascular clinic in plenty of time to pick up my passenger and get home.

Check-in was efficient and prompt. Staff was very helpful, caring, and thorough in providing information and the best treatment possible. I was in a lot of pain and they were so attentive to my needs and advised follow-up care. A very positive experience.

This place is horrible. I went here, in a ton of pain. They made me wait 2 hours, then said I had to go to ER. Charged me full rate though.

The wait was not long, front desk staff were patient, friendly and helpful. The physician was amazing; she was thorough, gentle & empathetic as well as actually listening to me so I felt comfortable telling her everything that was important to treatment choices. I usually feel I am being seen as a clueless pat-on-the-head non- participant, so this was a great experience. The wound dressed, antibiotics started, as well as the severity & danger of the infection conveyed clearly, with instructions to go to the ER immediately if swelling etc continued. This is my urgent care from now on, & I highly recommend it. Pamela Rogers

I calked first and came in late like 7:30. The girls up front were pleasant not like we close in 30 minutes. Very nice and concerned.

Pretty short wait, very nice nurse and Dr. Dr even sent the meds I needed to pharmacy, SO fast I was able to start taking meds quickly and get feeling better. Thank you!

$430 to check for possible concussion. No xray, no major interventions. Most expensive urgent care visit I have ever heard of. Do NOT recommend if you are cash pay. Of course they were willing to allow us to sign up for a $161/month payment plan that could be “cancelled at any time” SCAM SCAM SCAM!

It was fine, though I had to wait 45 minutes after already been taken back to a room I did have an appointment I feel that was way too long when you feel so sick

I just left. The doctor I saw today was absolutely amazing! She was so concerned, personable, professional with an impressive bedside manner. In fact, from the young lady that checked me in to the medical assistant, I was impressed!! I absolutely adore her and how she conducts her business. When Im feeling better, Im going to edit the note to add her name.Trasi F.

The front end gentlemen was extremely rude. The wait with an appointment was long. But the medical staff in back was fantastic.

Doctor was super nice, but I made an appointment because I felt awful and wanted to be in and out fast. I ended up waiting over an hour and a half after my appointment time before leaving.

Had an appointment, and I was seated 45 minutes later. But it was fast once I was in the treatment room. In and out in about 15 minutes. Recommend making an appointment!! Otherwise its about 3 hours. Staff is great and friendly. Check-in is fast on your phone. E prescription is sent over immediately.

Detailed exam by a caring doctor who had my medical history from years ago at her fingertips. I was impressed! Thank you.

I came in on New Years Day with a suspected UTI, which was confirmed. I was out in about 30 minutes with a prescription of Cipro. Thx for the great care.

Made appt online . Staff all had their roles to play, bout an hour wait. Dr. on shift that day was concerned and asked the right questions .

This Jacque Bradley. I was the patient, yesterday. The office staff was friendly. The PA-C seemed to very thorough and asked questions to clarify my responses re my injury. Seemed to be compassionate, too. What I did not like was there was no x-ray technician available on site! This is ridiculous!

Scheduled an appointment for 1 pm waited almost an hour. Had to leave before we were seen because they would not allow my almost 17 year old daughter to sit there and wait for the Dr while I grabbed my son less than a mile away from school

This time a year a lot of people are under the weather. So you have to have a patience staff . . I had a good visit the staff were informative and awesome. Thank you

The power went out at the first location we went to. The computer system went down at the second location we went to. Completed our visit at the third location we went to 30 minutes away from our home. Sometimes things happen that are out of our control. Everyone we encountered was very nice, and apologetic for our inconvenience. Late on a Sunday afternoon it was refreshing to see people that enjoyed their job, and provided exceptional customer service.

This place was awesome. They got me and my husband in right away and treated us well. I would recommend this place anytime!

I was seen within 1 hour as they stated. I actually only waited 20 minutes max. Its also so much easier to do any and all paperwork online after scheduling your appointment. By the time you arrive here all you need to do is check in at reception and take a seat. The two female Drs. I was examined by were very professional and thorough all while maintaining a friendly and comforting bedside manner. Being a retired nurse myself which I usually dont announce on introduction when seeing a Dr. Initially, I always have overwhelming hesitation to be seen as a patient myself. If you havent already heard, doctors and nurses make the worst patients. I usually always refuse to be seen or very begrudgingly drag my feet to an appointment. Realizing how serious my problem could already be or become Im glad I made the right call this time. All my gratitude and appreciation for the staff I encountered when I was seen last night !

Takes forever to see a dr then they make you wait in the front lobby with all the other sick people for over 10 mins waiting on discharge paperwork.

My visit was very pleasant. It was my first time here and I had a very good experience. I saw PAC Joseph Brady. Very knowledgeable about my condition and diagnosis. He took the time to hear what I had to say and educated me about my condition. I will definitely follow up with him when needed.

Fast, friendly service from receptionist to doctor. Thank you kindly for taking care of me.

Went in with allergies bad. Got a kenalog shot and several hours later feeling so much better! Thanks!

July 2024, came in because of a foot pain issue. Dr said he did not think it was broken, he said if not better in a few days here is a referral for a podiatrist (visit lasted 5 minutes). I paid $50 copay and they billed insurance for $525 and also sent me an additional bill for $40. Had the same issue in Sept 2023 where the DR did an Xray and did a blood test but, paid $50 copay and they billed insurance $330 for this much more extensive visit with Xray and blood test. I tried calling their billing dept twice, both times was on hold for 25 minutes and then it transferred to a ringing call and then went dead with infinite hold. No one ever answered.

I was able to make an appoitment on line. The staff, RN & Doc were great. I was in & out in an hour & half.

Expedient. Nurse practitioner listened and was very attentive to my needs. Would highly recommend

They are courteous, friendly, professional .If you make an appointment (I did) you are in and out within an hour and all your questions and concerns are answered.Update-Visit of 6/30/2022Same good care as previous visit . I will continue to go to them when I’m need of Urgent Care. Kudos!Update-Visit of 9/29/2023Very impressed. Had an eye injury. Kelsey knew exactly how to treat and assisted in securing an Ophthalmologist for a follow-up appointment within 48 hours and knew what antibiotics drops to prescribe to prevent an infection.Double Thanks !!New Visit 11/4/2023New Visit 01/14/2025Five Star Service again! Thank you!

NextCare makes it easy to schedule appointments and the check in process was quick and easy on my phone. I was seen timely and the PA was wonderful. A great listener, intuitive, smart and clear on plan of action.It seemed very busy but they were taking people back at a good pace and the building was nice and clean.

My experience at the Power location Urgent Care was great. They have a nice clean office, the receptionist was very professional and welcoming, the doctor was awesome, she made me feel like she cares about her patients.YOU GUYS ARE AMAZING!

The young attendant at the desk was sitting behind the counter and there is a glass panel. She was speaking with a soft voice. When I asked her to speak a little louder, her reaction was unpleasant, but she definitely spoke up very loudly. Quite embarrassing for me while I was already feeling bad. To be fair, I must admit that I was not wearing my hearing aids. The doctor was excellent and very gratious, and I left feeling better.

It was amazing!! I sliced my finger open and everyone was so nice and willing to help. The PA that stitched me up was amazing!! she was so kind and fun and my made my experience a lot better.

I always have a great experience when I go to NextCare. Great customer service 👏.

I had a very friendly and professional experience from the health care teamThumbs up 👍 👌

Literally one of the best urgent cares I’ve ever been to. The workers were so nice and I was in and out in maybe 20 minutes. 10 out of 10 recommend

I had an appointment and there was a long wait. I was also was prescribed two medications and only one was fulfilled.

Visit went well and it was fairly quick. Got what I needed and was able to get on my way to resting.

Although we made an appt and had to wait 1 1/2 hrs after it was made to see a Dr. We appreciated the thoroughness and quality of care we received from not only the front desk women, but especially the medical team. Adora Olsen PAC saw us and she did not miss a beat on ensuring all issues were covered. Wish all medical experiences were as good. Thanks!

Dr was great care provider. The wait was a bit lengthy though. Even though I had an appointment and pre checked in.

Brought my special needs daughter in after a foot injury the staff here made this experience 1 of the most easiest urgent care visits Ive ever had. Not only were they patient an kind 1 of the nurses carried my youngest child from 1 room to another as I was there by myself with 2 kids. As a special needs parent who struggles in Drs offices they made this visit so smooth.

The staff is always so friendly and attentive. The Provider was also attentive and patient with my son. We were in quickly and out with a rx for my little guy.

I was able to make an appointment. Office was efficient & my wait was total 1 hr 10 min

I always feel heard here. The providers listen to your concerns. Dr Roberts was amazing. She asked questions, had lots of experience and suggestions. I left feeling better already. Great communication. Ease of scheduling.

Check-in was very easy even though it was my first time visit. Only had to wait about five minutes to be brought into examination room, and Dr was thorough and attentive to my description of the issue.

Highly recommend. We are snowbirds from northern Minnesota. We received excellent service and very timely. Only thing I didn’t like was having to check in electronically. Two reception employees just talking while I was struggling to get it done on my phone. This should be a service they can do for a patient.Especially when they had the time to carry on a conversation together.

The staff was very professional and caring. Care was given in a timely fashion and everything was explained.

Doctor who look up on me ending up sending me to ER saying that I MIGHT be diabetic because of my glucose level but in the ER ending everything went well in the bloodworks and suggested me to get a primary care which i did to another clinic and went well figured out my situation.

Very efficient, and pleasant staff. Great medical care! Thank you.

I brought my 9-yr old son in with a broken arm and we had such a great experience! He was so nervous when we arrived and he left with a smile on his face and feeling brave and confident on our way to the ortho place. They were so kind, patient, and gentle with him, answering his questions and mine, and making sure we had everything we needed for our next steps. I can’t recommend them enough!

I dropped my girl friend off yesterday. She got super glue in her eye. I asked that they call me when she was finished. I left my phone number and name, but never received a call when she was finished. And they couldn’t help my girl friend. Just recommended an eye doctor and sent her home. Never called me. So I was a little posted about that. No harm no foul I guess. Other than that I think your urgent care is great. Never a very long wait. Usually pleasant employees. Nd knolegable doctors. Yes I know I spelled that wrong. I don’t know how to spell it. But u get the idea.

Front desk staff were not friendly at all. Didn’t say hello, no smile. I had the first appointment of the day and it took them a half hour to take me back. I saw everyone sitting around and talking. Certainly no focus in customer service or timeliness.

Great visit. Friendly and took care of me as quick as possible and hen it was busy!

Nextcare never contacted me with the results of my x-ray. My toe has now healed crooked.

Staff was kind and quick. I walked in with no appointment scheduled and had 6 patients ahead of me, NextCare saved my spot in line and I was also able to go to the store across the way while waiting. They sent me a message to inform me the Physician was ready to see me which was convenient. Great time management and all around great visit! Thank you!!

Other than the staff being friendly, They seem to be struggling in there. No sense of urgency, Definitely not passionate about their jobs. Had an appointment people getting there after me were leaving before me. Nearly a three hour ordeal for no help. Plenty of staff on duty but nobody knew how to multi task. Just trying to push everybody in and out, Unfortunately my first visit at this office will be my last.

Staff accomodating seemed genuinely interested in my problem and i left feeling they had done the best that they could.

Heads up they do not do x rays at this walk in. Excellent professional staff and experience. Very thorough and thoughtful to all of my symptoms. Treatment was excellent! Scheduled on line night before and able to wait in car and see wait list etc to avoid other patients and illness. Excellent experience.

Most of the nurses were extremely nice and helped anytime I asked for it. The final nurse was mean and when I asked for him to pull my iv out gently (scared of needles and things inside my body) he said no he’s not going to and proceeded to rip it out and when I winced he said I needed to “toughen up”. Everyone else tho was amazing so no need to take off a star

Check in was easy and appointment was timely called. 10/10 would do again when I’m sick

I came in here a few weeks ago because I had a cough that just wouldnt quit. Everyone else who got sick was already better but I was in pain and agony from the non-stop cough! I got fed up with it and came here and my provider was so patient with me even though I could hardly stop coughing during my appointment. I felt so bad and embarrassed. She made me feel better when she told me she had bronchitis a few times too and that it lasts for weeks. She prescribed me some antibiotics and some medicine to help relieve symptoms while it kicked in. Within a few days I was feeling much better and a few more days I was in the clear! Finally!!! My only gripe and suggestion is that later in the day visits, maybe hand out a paper prescription instead of calling them in. By the time I left the urgent care office my pharmacy was closed, I tried one thats open later but my prescription was hung up in the system being that my location was closed. They werent able to access it and fill it. I called nextcare and no one answered. So I had to wait until the following afternoon to pick up and begin my medicine. That was a rough night and extra frustrating knowing I was sleeping with bronchitis one more night without relief. Lesson learned though, if Im ever at a late appointment Ill ask for a paper prescription so I can take it to what ever pharmacy is open.

I visited NextCare today for a health concern. I easily made an appointment and filled out paperwork on line. Sarah Snyder, the nurse practitioner that saw me was knowledgeable, caring, and comforting. Everyone I spoke with in the office was friendly and efficient. Excellent care! Thank you!

I Received very specialized care from the medical team and good customer service from the front desk.

It was a smooth check in - out. I would go here again for any future urgent care visits.

Wait is too long even either an appointment. Drs are great though.had infection in eye, neither medication worked. Went to eye Dr. That following week day. Have her wrong meds. Made it worse. This place is good for a cold, cuts, etc..nothing with eyes.

Lots of appointment availability, and when I showed up with my appointment things went very quickly. Easy peasy with VA mission act you just go in and its kind of automatic.

Worst experience at an urgent care of my life. Everything was fine at the appointment. The provider I saw (Adora) was nice. Prescribed me two medications…. Or said she did. I even verified with the front desk when I checked out and was told they were sent electronically. Great! Nope. My pharmacy never got them. Called Nextcare the next day to sort out the issue, the receptionist (Nicole) told me my two medications were sent to another pharmacy. Turns out that was wrong too ? Got a call back that no medications were prescribed or noted in my chart (I have the notes that talk about the prescription in my hand at the time). Was told by Nicole that she had “no idea” when the provider would be able to get back to her on this. When the provider at the office was able to get back to her, she wasn’t comfortable prescribing me medication because she didn’t see me personally & the notes in my chart “didn’t” mention any prescriptions. I asked her to go back and look at the chart because I had it in my hand and was reading it, which surprise surprise - she saw that once I asked her to look again. But oops, I kept “asking her to dothings and get out of the screen she was in.” She literally asked me “is there anything else I can do?” I replied to her question but apparently that was just too much and I was interrupting her note to the provider, kept asking her questions, and interrupting what she was doing “making” her get out of the current screen she was in. When I asked about a prescription she told me “she wasn’t a doctor” to which I replied, I understand that I work in the medical field…. Later on the phone call when asked if I could be copied on an email she was sending to the provider so I could see if I would actually get the medicine I was supposed to be prescribed I was scoffed at, told “I thought you worked in the medical field?”Just wow. The most patronizing & condescending phone call I have ever been a part of. Truly. While I admit I was frustrated on the phone call, the way I was treated on the phone was seriously appalling. The lack of professionalism, inability to correctly send prescriptions, and negligence of documentation of what was prescribed and about the visit in general is truly astonishing. Do better, nextcare. I will not be back & urge all to take your business elsewhere…. Or as the receptionist on the phone told me “go see your primary doctor” instead.

They most certainly are perfect not perfect as no one is. The online check-in is a little lengthy and is frustrating to have to do through your phone for a person with big fumbly hands. The was my second visit and check- in was a breeze as your check-in info is saved. I will from now on set a needed appointment from the house. Those folks do get to jump walk ins. When I walk up to a service window I do wait to speak until I hear, Hi can we help? In respect for the front desk person who always seem to be busy. Yesterday when I walked up to the window all I got were eyes. There was an awkward silence as I was waiting for her to Ask how can we help? After about 5 to 10 seconds she broke her stare and asked Can we help you. Dr. was great, treatment was great. I’ll go back for sure.PS this may sound a little petty but the visual appearance is what almost drove me to another center. The metal blinds in the front of the waiting right by the entry door looks like they got into scrum will a pit bull. No doubt it is from people leaning back into them so it is excusable but it sure looks terrible. You know what they say, you never get a second chance on the first impression.Suggestions -raise the blinds higher than a person sitting in the.A couple of computer stations that people can use for check-in.B+

They were very through taking all the necessary tests to assess my illness.

Very professional, extremely nice people, was fast and easy, chdd we coin was all done on the computer.

I live with my 15 yr old grandson and his parents. He has been sick for awhile, just diagnosed as bronchitis, and despite staying far from each other, I caught it from him. My Dr office did not have appt till next Wednesday! So I went online, made an appt for today with NextCare urgent care and completed some forms online. I got there on time, and was seen in about 10 minutes! I am so relieved to get on meds to get rid of this cough and congestion and wheezing. I would recommend NextCare to anyone in a similar situation. Get better faster.

Matt was great. He was very thorough and explained diagnosis.

Staff is very friendly, and the doctor went over everything and explained her diagnosis.

Everyone was great. Front desk were very friendly and the doctor and staff were impeccable. I highly recommend NextCare Urgent Care.

We booked our appointment online, checked in from our phone and waiting in the lobby till our turn. I have been to many urgent care facilities over the years, and this was this one was by far the best experience out of all of them. From time of check in, seeing the Dr, x-rays and release, we were there 1.5 hours. I feel that is not bad compared to what my wait is sometimes at a regular doctors office. They were courteous, professional and attentive.

AMAZING. Kelsy Rokey PA-C is so knowledgeable and skilled and super nice, she really helped with my acute neck pain and I couldn’t be more thankful! Also the front and back office staff are great!

My impression was, the doctor was irritated I was there. The doctor said she would send a prescription for an antibiotic to my pharmacy. The pharmacy never received it so I went back the next day but she wasnt on. She had no notes in the Chart about a prescription and the other doctors on The site would not prescribe. The only contact they had for her was email and they didnt know when she would be on next. They would not give a refund so I could see another doctor for treatment. I am very susceptible to pneumonia and am concerned my lung infection goes untreated.

I try not to come here often, but when I do, EVERYONE is very kind and helpful. Occasionally, appointment times are a bit late, but, you know, if you are seeking medical assistance, they are definitely worth waiting for!I always go home either feeling better, or anticipate feeling better soon…I will be back….but only if I need to…..

I had to go at night but it still happened to be uncrowded, quick and a good experience.I liked that theres check in online. I waited about 5 minutes after finishing a 7 minute check in. I did have to correct the nurse on my name and it felt like they dismissed/minimized it by saying there was no note and moving on. The physician didnt take too long to get to me and was quick and explained thoroughly what the situation. Overall, I was satisfied with my care.

I have been to the Power and Brown location a few too many times with my son. Everytime has been a good experience. We ended up there on Easter, fast friendly and amazing staff. Please give the evening team some kudos, they took great care of my kiddo.

It was a very busy clinic with a potentially long wait, but I was seen in a much shorter period of time and the care practitioners were professional. They cleaned up my injured thumb and made sure I followed up with them the next day. Thank you for your tireless work. You are so very appreciated.Kevin udovich

I’ve been to this location multiple times and have had a good experience every time. They’re pretty fast to get you in and the doctors/PA’s are attentive and thorough.

I had a positive experience at NextCare Urgent Care. Both the provider and the assistant who handled vitals and preliminary care were amazing. However, despite having made an appointment, the wait was fairly long. I noticed that the front desk staff were engaged in non-work-appropriate conversations, which was interesting but a bit distracting. Overall, my visit was good.

Friendly, i was traveling, from out of town, and took care of me great. All insurance also taken care of too.

I scheduled a virtual appointment for my 5 month old for an ear infection, and the virtual doctor told me she couldn’t diagnose it over the phone, so she was useless. Why even give me the option to have a virtual visit? I scheduled an appointment for 2:45 the doctor didn’t even see me until 5. Keep in mind that I had a very cranky baby surrounded by 10+ other sick people in the waiting room. Once I was done seeing the doctor, she told me to go back out to the waiting room to wait for the note for the care instructions. So I’m waiting there for another 10 minutes with a screaming baby. I very politely asked the receptionist about how long it normally takes to get the note. She looked at me with a nasty look on her face and says “what note?” And I said “the one with the prescriptions and instructions?” And she looks down at the desk, asked me for the name and with a disgusted look on her face, she hands over the piece of paper that’s been sitting there for who knows how long. The doctor I saw was so sweet and caring, and I wish she worked ANYWHERE else so I could see her again with any other issues, but I won’t step foot back in that office again.

I have NEVER had such a bad experience at an urgent care across all five of my kids. There were so many people walking in and out from the back to the waiting room huffing and puffing asking where staff was… when they will be discharged… and how much longer the wait is. I legit would never come back to this location again.**in fact. After reading other reviews I am CONVINCED they are fake positive reviews. There’s no way…*

The receptionists were super nice and helpful the medical assistant was very nice friendly . Ask me what happen said the dr would be in shortly. Felicia Hill the nurse practitioner was amazing very caring, very helpful and let you know what was going on with you. Said she wanted a X-ray to rule out in fractures.The x-ray tech she was also amazing.very nice . The radiologist got my results back to the doctor. They were a little behind but understandable they had a lot of patience. Felicia came in to let me know that they were running a little behind and that she would be in soon as she got the results, I think all of you for the great service and that’s what I like people that have great service and are willing to help you. That kind of service will go along way.Thank you Next Care Urgent Care on Power and Brown🤗

I don’t understand the process at these places… they tell you to make an appointment, fill out paperwork and check in online . Then make you sit in the lobby for 30 min while you get “checked in” by the receptionist which is now 30 min into your appointment time… then you wait to be seen. 1 out of 3 providers I have seen haven’t even touch my kids/I or assessed them they just look at us and tell us what they are doing . We waited 2 hours just for a X-ray from a doctor that didn’t want to touch my son until I asked them to. Half the staff is standing around with no urgency at the nursing station. We waited another 20 min for a disk and the person standing out at the desk “thought “ the doctor wanted to speak to us again (which she already said to get the disk and go) so if we hadn’t come out of the room we probably would have been there another 30 min. The customer service is poor and lack of compassion… I guess I just expect more from healthcare . Being a nurse in an acute care setting and handling patients with high acuity needs , the efficiency of these urgent care places need A LOT OF WORK!!!

The wait wasn’t bad. The care was excellent. Very caring

I was there for simple laceration for my child. It should have been very simple stitching of a small cut. I was sent to Phoenix Children hospital ER, stating I needed to see a pediatric plastic surgeon.NextGen was not able to handle a simple stitching of a wound, as staff was not available.I would think twice to go there again.The Nurse Practitioners were good and polite though, but not enough staff and doctors to handle the situation.

Personnel are friendly and very supportive. On holiday weekend I had an hour. Wait? What sure beat going to an ER and waiting for 3 to 5 hours?Fortunately. I didnt break my foot. They had a X-ray technician available to do x-rays.

Very nice staff and provider. Quick prescriptions.

Just like every Doctor, you know what you are feeling but they do not check and they will give you what they want.Can’t trust them.6 hours later and I do still feel like bad and now my leg hurts cause of the injection, I am in so much pain.

1st time patient. Tried to book a same day appointment, but all alots were filled. So only option was as a walkin. Reception staff was friendly and told me since it was Christmas eve and had 11 people ahead of me, I wouldnt be seen for approx. 90 minutes. Was given the option of on-line registration...which I appreciated. Pretty straight forward process.Nurse assistant and provider were friendly yet professional. Left with a script addressing my reason for visit. Only complaint was no one introduced themselves which was a service negative, and off putting to me. If they had, I would rate a 4-5 star experience.

Great staff, great service ❤️❤️ in and out on a Saturday afternoon in less than 45 minutes without an appointment

Went there twice today. Once in the morning for myself and wants in the evening for my daughter. From my appointment I showed up 10 minutes early. Waited in the lobby for a half an hour past my appointment time. Once brought back to the back all around decent experience. For my daughters appointment, we also showed up 10 minutes early. Waited in the lobby for 45 minutes and then when taken back to the room after triage waited for an additional 45 minutes and still never saw a provider. The staff overall were professional but overall experience was terrible.

Great customer service. Went in for a sports physical. It was affordable and the got us in and out quickly.

They were kind and very professional.Nurse was patient taking all information and vitals. And the Doctor was extremely nice and listened to all of my problems and gave a thorough exam. A very short wait and was very comfortable in the office environment.

I really liked this place. They were friendly, pretty fast compared to most. Dr. S was very knowledgeable and explained everything in lamen terms I would definitely go back!

Very caring and sincere doctor and nurses. They treat you very well and care about you. Your physical well being is their priority.

Not good as I came back when instructed to have sutures removed to find out that it was to early. However still had to pay my insurance deductible. I will be charged another deductible when I return to have sutures removed.

The provider was not hurried, was attentive, thorough, and compassionate, and not the least dismissive of my mom who is nearly 90 years old. Check in for returning customers was simple and the process was user friendly. We appreciated the having the option to wait in the car and receive texts to let us know when to come in. Great experience.

If I could give zero I would. Maybe things are better if you actually get seen but this location is hardly a medical center.I’ll grant I tried to walk in five minutes before close but you don’t really plan on needing urgent care. Was greeted with “we’re closed, we closed at 8” when pointing out the time their response was “our tech already left”So go at your own risk. A tech may or may not be there depending on how they’re feeling.

Sai was great, she helped me with my issues, but the front desk completely forgot I was there, waited over an hour in the waiting room when I started with one person there. They let 3-4 people ahead. Honest mistake, but it cost me not them.

The care team at Nexcare Power is awesome. I went there on a Saturday night. It was a little bit of a wait but nowhere near the time it would’ve been at an ER. It took 1:40 (hrs) )and I didn’t have an appointment Stephanie at the front desk was very kind checking me in and out. PA Kelsey Rokey was incredibly sweet and very sympathetic. She listened intently and gave me options. Although I have a PCM, but the care and compassion this team provides, I’d rather come here any day of the week! Tip—go online and make an appointment it’ll save you a lot of time—my husband was seen within 15 mins of his appointment time.

This location was fantastic. This place is a bit far from my house, but it was so worth the drive. I will return when I need of care. Tyreke the X-ray tech agreed to stay late after his shift for an X-ray for us. I praise this man for doing that for us. He helped put my mind at ease us getting those X-rays and not sending us on to the hospital like he so easily could of done. I wouldnt of even blamed him, everyone likes to go home at the end of shift. So props to having a great x-ray tech on staff. Also the doctor Kelsy was great, she reassured and checked over everything. Showed us the X-rays. From the first walk in the office and the front desk staff to leaving was great everyone was so kind and helpful. Above and beyond generous. Wait times were low as well. I know these can change day to day. But I was impressed. Thank you staff for taking care of us quickly!

This was the first time I had visited NextCare Urgent Care. The staff were very pleasant and efficient. Things were explained to me and done in a timely manner. Thank you for your care.

I was able to make an appointment with urgent care on a Sunday evening. The staff were all helpful and kind. The waiting room was peaceful and orderly. I was taken back precisely at my appointment time and the dr was is quickly. I will gladly go back should the need arise.

I started going here 20 yrs ago when my son needed care. The past few years it has really gone downhill. It is dirty and the front desk is very rude and unprofessional. One girl was incredibly rude to an elderly man that was having a language barrier problem and was very degrading because he couldnt fill out the paperwork on his phone. When you are sick or hurting, the last thing you want to deal with is loud country music and the front desk singing and making stupid comments. If youre nauseated, dont go here because it smells aweful from the food everyone is making. Ive never written a bad review before, but after decades of seeing it decline, I dont think I would recommend this place to anyone anymore.

My experience was positive. Joe, my PA, was very professional and congenial. The staff were accommodating and efficient!

My primary care doctor was booked up for about 2 weeks. This was a great alternative. I would say to book an appointment prior. Its much easier, you can fill out all your paperwork online.The staff were extremely helpful, and I was seen right on time for my appointment. Everyone was so friendly and professional. The primary answered all my questions and gave me very informed suggestions. 10/10 would recommend.

I had a 10:30 appt and I was not seen until 12:30. I understand if I was a walk-in but I wasn’t. The staff was very nice and professional. The provider was very nice and knew exactly what prescriptions I needed and gave me a breathing treatment. She said the prescriptions were sent but when I got to Costco no prescriptions were received. I called and they resent them. But I found out after that Costco is having computer issues so I called and had them sent to Walgreens. She said they should be ready in an hour. I called Walgreens and no prescriptions there. She even checked others Walgreens. At this point I’m sick and I’m tired and I just want to give up. But I’m so sick I need my prescriptions.

Easy to make appointment online. Saved time and filled out all necessary forms online. Arrived and was checked in promptly. Staff very courteous and caring. Introduced themselves like they should. They made me feel very comfortable despite the circumstances that brought me there. Everything was thoroughly explained. Will recommend for sure. Thank you for the care provided me.

Two hours behind. Hippa violation. Put people in line that missed there appointment by 2 hours.

Made an appointment online for 11 o’clock. Got there 15 minutes early just in case they could see me earlier, that didn’t happen!! I had to check myself in on some faulty app that put my in some other waiting line instead of on the appointment time I had set up. I asked the front desk staff to look at it because it didn’t appear to be correct. She said it was fine. After 45 mins of waiting in the lobby I walked up & asked about the clerk about wait times again & mentioned I was concerned that I still didn’t see my name on the waitlist online & mentioned that several people who walked in after me were being seen & I was still not being taken back. Once I finally got taken back I told the nurse my symptoms & mentioned I had already taken a COVID test & that was negative. She insisted that she had to take a COVID & Flu test… fine let’s do it so we can move on to the real issue of a sinus infection. She tells me the procedure fine, it’s done fast she says it’ll take 10 mins to get the results… here I am 50 mins later still sitting in the room never seen by a doctor!!! All the while I can hear the front desk clerk singing & carrying on at the front desk, she’s telling other staff about her broken nail, her boyfriends truck, her Stanley cup & life is rough. I hear the doctors & other staff eating lunch & carrying on right outside the room. There was a large women who rolled her ankle & came in for an xray 🙄 she came in after me & while I was in a room, I heard her in the room next to me telling her story, she was seen & x-rayed and sent out… & I am Still Here!!! 2 hours in & never seen a doctor.

All the people working there were really nice and the doctor was very down to earth. She wasn’t stuck up and trying to push you out the door, she seemed like she genuinely enjoyed helping people and that’s rare to find.

Awesome experience. Very quick and efficient. Definitely will recommend

Very friendly and patient staff. Came here for a sports physical for my daughter, smooth process for a Sunday.

Our family is new to the area and havent yet established care with a primary care physician. My daughter and I needed to be seen and NextCare was wonderful! We were only there for a little over an hour and everyone was kind and helpful. It was a great experience.

Provider was rude and dismissive. Very bad bed side manner. Felt like I was a waste of his time

Very nice, helpful staff at this location. Did a good job of getting my COVID test done and results to me fairly quickly.

I was able to go into your suite and book an appointment. I really appreciate this process. I was able to book the night before and once I checked in the next day I was called in exactly on time. The nurse Candace was prompt and listened to what I was experiencing after crashing on my bike. Was given a steroid shot which helped me tremendously and a prescription in case I kept experiencing pain. Also was referred to imaging for X-rays just to make sure nothing is broken. Very prompt and compassionate. Great experience.

Receptionists were nice but seemed to be having a birthday party and singing happy birthday while I waited an hour for them to come back with my rapid strep results and while patients were in the lobby.The doctor that saw me also had terrible bedside manners, I was describing to her what was happening and she literally grabbed my arms and pulled my sleeves up without permission to look at my skin. I then pulled down my mask for her to look at my throat and as I was reaching to put it back up she grabbed the mask for me and pulled it back up over my nose. It made me super uncomfortable and I don’t understand why she couldn’t have verbally asked me to do either of those things.

The visit couldnt have went any better from the minute I walked to the minute I walked out, the visit was Perfect !! Thank You!!

Making an appointment online was easy and I was able to be seen the same morning. PA Kelsy Riley was professional, was an excellent communicator and was very thorough. She listened and discussed her recommendations with me. I feel confident with the care that I was given.

The check in on line was great. I didnt have to wait in line to get in. My wait time was only about 15mins b4 my name was called.

Very nice people from the front end ladies, to the nurse and finally the doctor

We went in for my husband’s ear cleaning. The nurses who did the cleaning including Rokey Kelsy were awesome. But please donot go to this chain because they donot know how to bill correctly. The reason i know and i could find out as i am healthcare billing expert. I dont know how many people they have charged incorrectly and didn’t even refund them anything as the patient is naive. This is really sad.My husband has a ppo plan with hra account built in with no actual hra card. That means the facility deducts everything from their and we pay nothing out of pocket. But the front desk lady didnt seem to understand this even after explaining. Her id is 14449. She charged us upfront 75 dollars. Then when we came out and she billed us final bill. i asked her how much we owe she said oh i dont want to charge you extra because by then she probably knew her mistake. she didn’t even give me correct invoice. She gave me encounter invoice which you submit to insurance. So here it goes after taking out in network discounts the payment owed was just 100.35 usd of which we had already paid 75 dollar. So essentially my insurance owe them only 25 or the front office refunds me 75. But thats not what happens. They dont tell insurance that they billed and got paid 75. Once insurance is processed you have to call them and request your refund. This i got to know after calling them three times. Else next care pocket the money. how many people are aware of billing and how many of those sick people will follow up even if they knew.i know our 75 dollar is gone. I dont care about it. But i want people to be aware about this practice so that they can save themselves from this headache.

Upfront staff was courteous, helpful, knowledgeable, and patient with me.The nurse practitioner was very knowledgeable, caring, a good listener to my needs, and explained things in a way that I, as her patient, could understand. The office & the individual rooms were very clean. I was a drop in, so I didnt have an appointment, so I liked that they allowed me to sit in my car while I waited for them to call me. Thus, I was not spreading germs to others and the other patients were not spreading germs to me. I would recommend this place to other snowbird people who I know. They gave me the same courtesy & service as they did Arizona residents. - Peggy Tiffany

Omg! I had the best experiences in an urgent care ever. I was checked in and taken care of very quickly. I was so lucky that my physician had a background in ortho. She was knowledgeable and helpful. But the best part was the ma Sierra. She was kind, helpful and did an amazing job with the shot that I needed and the wound clean up. I have a medical background and I dont know if I could have done a better job.

X-ray tech is one kind human being. PA Great, Nurses AidGreat. Front desk Overwhelmed with the busyness . Waiting area mostly full the 4 hrs I was there for , x-rays. Thought the wait was a little long. Maybe have 2 at front desk which seems to be the busiest. $40. Co pay, thats on meOverall I would go back if needed.

Kelsey Rokey was extremely rude and had an attitude with me because I told her I didnt want cough syrup I know doesnt work for me. I asked if I could get codeine cough syrup for myself because its helped me sleep when I had strep throat in the past. She answered me in a tone that was disrespectful and made me feel like I was a junkie asking for more drugs. I am obviously sick with a cough and can hardly speak.I asked why they dont prescribe it anymore and she said because its a controlled substance, like I didnt know that. I felt like she was answering me like she thought I was stupid and I just didnt care for her.She also got more attitude with me when I told her i watched the nurse or medical assistant mix up the swabs taken. She grabbed 3 swabs from the cabinet, didnt label them, swabed my throat for strep and my nostrils for the flu and covid. I watched her put them all down on the counter and grab them.I was then told that I was negative for strep, flud, and covid. Even though the medical assistant (and myself) noticed the white spots on my throat and tonsils.When I mentioned that she mixed them up to Kelsey just said Okay? In a condescending tone.I had to pay $100 for my visit today, and almost everyone but the medical assistant was rude. Even if she did mix up the swabs, at least she was nice and friendly.The woman at the front desk also felt the need to explain to me why codeine was offered anymore. I told her the same thing, that thats fine, I just dont want to pay for something I know doesnt work for me and I explained Ive had the same cough syrup prescribed to me before and it doesnt work.I didnt act upset about the codeine, and I understand my tone couldnt be heard due to the fact I can barely speak, but it didnt need to be explained to me so rudely.I get that you guys are busy, and you might hate your jobs and the people you deal with every day, but this is the job you chose to do. You shouldnt be taking it out on your patients.This was not a good experience and I dont like how they made me feel. Im a full time working mom, and Ive never even had a traffic violation. I dont like that I was made to feel like a drug addict because I was unaware a specific cough syrup was no longer prescribable.This review will have little impact, but I hope she sees it and changes her tone going forward. She really upset me and hurt my feelings and I was extremely uncomfortable and obviously very sick. I certainly wouldnt recommend this place, and will not be returning.

I read all the reviews before I went, I had the opposite experience. Please, if you can find another urgent care, I would recommend it. Wait time is long, staff wasn’t friendly or helpful. I will go elsewhere.

My blood vessels in my right eye popped last Saturday. This morning I woke up with a bubble of blood on my eye! After I calmed myself down, I scheduled a visit with NextCare Urgent Care. I was very pleased with the service I received as soon as I walked thru the front door! My son and I had been to NextCare in Flagstaff when we lived there. We received great service there as well. I would highly recommend this provider.

I appreciated the wonderful reservation system offered. The staff met the schedule efficiently. I was most impressed with the Care received from Felicia Hill. She listened carefully and treated me in a treated me in a kind and thoughtful manner . I was confident in her diagnosis and treatment of my illness..Everyone involved treated me kindly, and with a professional manner I definitely will use this service again!

Love nextCare. When I arrived for my appointment this evening they explained they had 2 emergencies and were running behind. I thought oh no we will be here all night. How wrong I was. The staff did an excellent job of keeping patients moving right along. I was called in for my appointment much sooner than I expected. They are very organized and work together very well. It all went very smoothly.Thank you NextCare staff!

I had a good experience at this office! It was pretty quick, I was expecting to have to wait in the lobby for 3 hours or so like other urgent cares but it took about 25-30 min and I was called back (I checked in online and there were a few walk-ins ahead of me). The doctor was knowledgeable and had great bedside manner. She knew exactly what she was talking about and gave me great instructions and advice. Will come back here again if needed!

Amazing everything. Booked my appointment last night. I had a horrible experience with a different dr / online scam somewhere else and this was proof that there are still good people in the world. Thank you. 💜

Waited for 2 hours in the waiting room watching everyone go in after me (even though the app said I was next in line) while being painfully sick all because the front desk ladies, the evening of 11/8/23, failed to have the decency to recall my name. I was in the restroom. I go up and hour and a half later after seeing the people who originally came in after me going back to their cars,, and asked if I was still on the waitlist even though the app said I had been next in line this whole time. She said my name was already called, but I was gone for less than 2 minutes and never heard it. Never once recalled. And as if I hadn’t been sitting right next to the front desk the entire time, coming up frequently for tissues probably every 5-10 minutes. I had to come back up twice to ask in order to be seen. Even after I brought up the issue, patients that came in after me were STILL be taken back before me. 2 hours. Horrible horrible horrible. Only good thing was my doctor Kelsey, she had me in and out in 6 minutes. AND when I had to come back to get my paperscripts this woman at the front gave my not a look even after standing there for what seemed like 2 full minutes. Treated me like I was nothing genuinely horrible experience. Not worth your time here as you arent worth theirs.

It was a waste of my time to go there. I have a shoulder injury and they gave me an x-ray and told me I have to go see someone else I guess they thought I was a drug addict because she wouldn’t prescribe me anything for my pain even though I explained I was in excruciating pain The doctor never even said what she thought was wrong even after I asked her a couple of times she just said I need to go see an ortho surgeon. So annoying I could’ve just went somewhere else

I was in and out in just about an hour everyone was polite and curious and friendly

I booked an appointment online at time good for me. The text communication was very helpful. Only waited about 10 minutes before being called back. The nursing staff was quick and efficient. (I didn’t even feel the injection the nurse put in my hip.) PA Amanda saw me for exacerbation of asthma. She was decisive and took prompt action for immediate treatment and plan for the next week. My rxs were ordered and I picked them up when notified by pharmacy that they were ready. I am very pleased.

Truly appreciate that this urgent care is open later than others. Although it was walk-in only at the time of night that I got sick, the front desk was accurate in their time estimate until my turn and they let me lay in my car for the 45 minute wait.The doctor I saw (Adora) was compassionate, attentive and knowledgeable. Even at almost midnight, she treated me like I was her first patient of the day. Her suggestions helped me feel better pretty quickly and Im grateful I decided to go to urgent care instead of suffering through my stomach virus at home.

Worst clinic ever brought my husband him there little over a week ago with the Sore on his toe Cost me almost $50 in medicine and salve Then I bought him back for his cough. They checked his toe and said it was a corn. I didn’t need to pay all that medicine for antibiotics and salve I will never come back to this clinic again

Dr was nice enough but couldnt understand most of what she was saying. It took longer to check out and pay then the time we spent with the Dr. 30 minutes to pay and get the paperwork is ridiculous. Made an 8am appt online, first appt of the day so we could get in and out quickly and they didnt even call us back until 815. Not sure how they can be running behind on the very first appt of the day.

Able to make appointment is a big plus! Quick and smooth experience!

After 5 hours of sitting in the ER, I found out that you had X-ray. In one hour I was taken care of without an appointment. The staff was caring, and in spite of the late hour took excellent care of me! While I hope I don’t need to come here too often, it will be my first choice

Facilities are shabby, waited nearly an hour after the appointment time and paid $75 to be told to go see our primary care doctor. Was referred for ultrasound but theres no referral information for where to go if we cant get in to our other doctors. This was our preferred urgent care but no longer. Quality has gone down severely.

Everything was great from the staff to the medical assistant that checked me in in the back to the actual doctor. Im surprised actually because you dont usually get that good of an experience at urgent care. But this one did a good job, I hope to not have to come back but if I do I will be okay knowing that Im in good hands

Stayed true to my appointment time. Professional pre-interview. Test were run and after a small wait Dr told me results and prescription was ordered. Would recommend this urgent care for sure.

Staff professional. Short wait. Great service.

The check in staff are cold and unfriendly, not even a “hello” as you come in. You’re expected to know how to navigate the online check in system even if you haven’t been here before. The waiting room chairs are filthy. When you’re feeling ill and needing help, this apparently isn’t the place to go for “quality care”.I would not recommend this place to anyone.

They were fast, friendly and helpful. Great staff

Friendly, helpful. I was a walk in and saw the PA within 30 minutes.

The staff was very professional. Much better experience than than my last visit to my health care provider. My prescription request showed up immediately at my pharmacy. Very pleased.